Find out how organizations have adapted their communications in times of crisis to maintain cohesion and reassure their teams. Zoom, Teams, WebEx and even WhatsApp have been essential tools for videoconferences, surveys and informal exchanges, ensuring the fluidity of information and the continuity of social ties.
In times of crisis, communication within organizations has evolved according to their size and sector. Most companies set up a crisis unit with daily meetings. Formal communication, via newsletters and e-mails, was also adopted. The Extranet facilitated the dissemination of specific information, notably concerning the Coronavirus.
Organizations quickly deployed new channels to maintain cohesion and reassure dispersed teams. Zoom, Teams and WebEx were essential tools for videoconferencing, with daily sessions reaching impressive figures. Skype was used for informal exchanges, reinforcing social ties. Surveys were also used to gather opinions on teleworking and internal communication.
Some employees took the initiative of creating videos to share their working methods and environment, while WhatsApp groups reinforced informal exchanges. In short, communication was a key factor in maintaining cohesion and links between employees and the company during this period of crisis.
Source : ICTjournal
